summary – LERELL

Below are my strengths and the types of projects I have been a part of recently. Remember, any enthusiastic statements you can give on my performance or work habits will be appreciated. I'm under stiff competition and your reference could tip the scales in my favor.

STRENGTHS

Problem-solving is in my DNA!
Excellent written and verbal communication skills.

RECENT PROJECT FOCUS

Act as a liaison between Product Development Team and Sales, sharing customer feedback to help craft the product roadmap.
Driving the discovery process, helping to align our customer's business objectives.

Founder and Lead Systems Engineer - Web Solutions | Chicago's Tech Help (CTHELP.us) - Chicago, IL
December 2012 to Present

Providing customer and tech support.
Developing online solutions for startups.
Implementing Google Apps and SEO.
Providing graphic design solutions.
Offering network security consulting.
Provide website support and design.

Regional IT Director
Help Desk Analyst - Obama Campaign Headquarters (barackobama.com) - Chicago, IL
2012 to 2012

Screened and diagnosed internal inquiries and work requests related to maintenance-related systems: iPhones, Printers, Phones, IBM/Apple Laptops/Desktops, Servers, Switches.
Installed, configured, and upgraded computer hardware and software.
Provided end-user software troubleshooting and support.
Applied advanced diagnostic techniques to investigate and recommend/solve phone, laptop, and software related issues.
Provided phone and help-desk IT support for in-office and remote employees and volunteers.
Facilitated network security and systems administration testing and provided related consulting services.

Director of Support Services - Lead Systems Engineer
PointClick Technologies (www.pointclick.net)
2011 to 2012

Dedicated Hosting Solutions (configuration and setup/provisioning of email, servers, switches, firewall configurations).
Maintained a Ticketing System.
Security Consulting and Business Development / Recommendations.
Datacenter – hands-on setup and configuration, routine maintenance of servers, and network devices.
Setup dedicated Hosting Solutions configuration and provisioning of email, servers, switches, and firewall configurations for regional customers.

Systems Administrator
Epic Games (epicgames.com) - Raleigh, NC
2009 to 2010

Responsible for effective provisioning, installation, configuration, operation, and maintenance of systems hardware and software, resolving incoming inquiries.
Setup and configured iPhones, switches, routers, servers, and other in-house systems. Software solutions supported: Microsoft • Apple • Cisco • VPN • Security.

Senior Network Administrator
Saint Augustine's College (st-aug.edu) - Raleigh, NC
2006 to 2008

Infrastructure support lead for all servers, network equipment, and workstations. Major projects: Datatel to CAMS conversion, Microsoft Exchange Solutions Upgrade, Network / Wireless refit (campus-wide), Virtualization VM.
Team lead for research & design, delivering of the new campus-wide network, and application solutions. Deployment of network switches, routers, security appliances, and software.

Infrastructure & Active Directory Specialist
Genworth Financial (genworth.com) - Raleigh, NC
2005 to 2006

Project Manager: coordinating with team leads to assist with system migrations.
Lead member in a 10000+ workstation NT/Active Directory domain migration. Solutions include Windows 2000 / XP Professional and server software.
Responsible for building the primary lab environment for review and testing of migration tools. Trained staff to use Quest Software migration tools and change control processes related to migration.

IT Help Desk Coordinator
The Greenwood Group (manpower.com) - Raleigh, NC
July 2000 to July 2005

Provided Help Desk design and support for 15 branch offices from Raleigh to Wilmington, NC.
Troubleshooting of Microsoft Office solutions and providing first-level call center support for internal staff.
Managed projects involving server migrations and operating system builds using current.
Software Solutions Supported: VMWare GSX / ESX, Microsoft Virtualization configurations.
Lead adviser to system administrators on topics such as monitoring the deployment of clustered server pairs, ensuring the integrity of the operating systems, and network design.
Trained and designed policies to improve operating systems and core standards. (i.e. Intrusion Detection Systems (IDS) and reporting structures. (i.e., Black Ice, NIST IDS, SNARE).

National Accounts Specialist
Blue Cross Blue Shield of Illinois (bcbsil.com) - Chicago, IL
1991 to 2000

Responsible for maintaining positive, professional relationships within 15 regional offices. Functions included: Investigating and resolving client concerns, utilization analysis, and reporting.
Track significant dates, project instructions, and work progress.
Claims processing and Advanced Microsoft Excel Reporting.

Aviation Electrician (AE)
Department of Defense (navy.mil) - International
1985 to 1991

Repair aircraft electrical power generating and converting systems. Combat Training.
Maintain electrical and instrument systems and automatic flight control stabilization systems.

CERTIFICATIONS

MCP/MCSE Microsoft Certified Professional
HDCP – Help Desk Certified Professional
CIW – Certified Internet Webmaster

ADDITIONAL SOLUTIONS / SKILLS EXPERIENCE

Programming Languages and Competency ➡ PHP / CSS / SQL, HTML and Javascript, Network Security, Amazon, Woocommerce, Web Design, WordPress, Adobe Creative Suite, SEO, eCommerce, Google Ranking, Facebook, Ads, eMail, CRM, Video, Social Media, Asana , Slack, SSL, Google Analytics, Virtualization of Solutions (Microsoft VSR2), Server updates and upgrades, Network Switch upgrades and Core Switch Migration, security updates and patch management, Wireless Implementation, Disaster Recovery Policy Design, Firewall configuration, and re-design, Google Apps Admin + Systems Administration with Linux/WIN/MAC Servers, Active Directory, Network Security, Graphics Design, Digital Media, and Cloud Computing. Microsoft Exchange, MS Office Suite, Adobe Suite, Kayako Help Desk, Windows Server, Microsoft Security Suite.

EDUCATION

Temple University – Philadelphia, PA
United States Navy Training
Microsoft Certified Professional

MILITARY

United States Navy
Rank: PO3C

REFERENCES

Rich Johnson
CEO - Spark
[email protected]
(630) 215-4505‬ • mobile
David Hryszczuk
Senior Product Manager - Fi-Tek
[email protected]
(773) 255-5502
Don Felton
Managing Broker - Chicago's Real Estate Agency
[email protected]
(312) 330-7949‬ • mobile
Samuel Sarpiya
CEO at Dunkuul PYT LTD
[email protected]
(808) 769-0831
Scott Lownsdale
Licensed Professional Clinical Counselor (Private Practice)
[email protected]
(815) 980-2449‬
Malik Khan
CEO - Point Click Technologies
(800) 670-8369
(919) 747-6940

312.315.7059

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